Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases made through Ringly Max, operated by Voxstream Technologies Private Limited (“Ringly Max”, “we”, “us”, “our”). Ringly Max offers in-app coins used for per-minute astrologer consultations (chat, audio and video), and may offer subscriptions and trials for its Tara AI-astrologer experience. By making a purchase, you agree to this Policy.

1. Astrologer Consultations & Coins

• Coins are used to pay for live consultations with astrologers on a per-minute basis. Once coins have been used to start a chat or call, the amount consumed is final and non-refundable.
• No refunds are issued for minutes already spent in a consultation.
• If a documented technical failure occurs — for example, a call drops due to a platform error and you were billed for minutes not provided — we will credit the affected minutes back to your in-app wallet upon verification.
• If a coin purchase was charged but the coins did not reflect in your account due to a technical error, contact us within 48 hours and we will credit your wallet or refund the amount after verification.

2. Trials

• Eligible users may be offered a free trial of the subscription experience.
• Unless cancelled before the trial period ends, the trial may automatically convert into a paid subscription charged to your selected payment method.
• You are responsible for cancelling before the trial ends if you do not wish to be charged. Failure to cancel in time does not, by itself, qualify for a refund.

3. Subscriptions

• You may cancel a subscription at any time through the app or the applicable app-store or payment platform. Cancellation stops future renewals.
• Subscription payments are generally non-refundable once processed. You retain access to subscription features until the end of the paid period.

4. When We Do Provide Refunds

Except where otherwise required by applicable law, refunds are generally provided only for:

• Duplicate charges — where you were charged more than once for the same purchase due to a technical or payment-processing error; or
• Service not delivered — where a payment was processed but the paid service could not be provided due to an issue attributable to Ringly Max and we are unable to restore access.

5. How to Request a Refund

Email support@ringly.in with your registered phone number, transaction/order ID, the date and amount charged, and the reason for your request. Submitting a request does not automatically guarantee a refund; all requests are reviewed against our transaction and service records.

6. Processing

Approved refunds are generally processed to the original payment method. The time for the amount to reflect depends on your bank, card issuer, UPI provider or payment gateway, which we do not control. Ringly Max reserves the right to refuse refund requests where there is evidence of fraud or policy abuse.

Contact Us

For any questions about refunds or cancellations, reach us at: support@ringly.in